Refund Policy

Last updated: September 24, 2026

Purchases on tryzira.com

This covers every purchase made on tryzira.com, including those started from the Android app downloaded there. Payment is handled by Paddle.com, our reseller.

• Unused pack, within 14 days: full refund, if you have not used any tokens since you bought it.
• Duplicate payment: if you were charged twice for the same pack by mistake, the extra payment is refunded.
• Tokens that never arrived: if you paid and the tokens never reached your balance, we credit them or refund you — your choice.
• If ZIRA closes for good: the unused tokens of packs bought in the 30 days before closing are refunded in proportion.

Apart from these cases, a pack you have started using is not refundable, unless the law requires it.

How to ask for a refund

Write to zira.app.contact@gmail.com with:

• the email address you used to pay;
• the order number from your Paddle receipt, or the date and amount of the payment;
• your recovery code, from the Profile screen of the app, so that we can check your balance.

You can also contact Paddle directly at paddle.net.

Refunds are paid by Paddle to the payment method you used. Depending on your bank, the money can take a few business days to appear. The tokens of a refunded pack are removed from your balance.

Purchases in the App Store

Apple handles these payments, and only Apple can refund them. Ask for a refund at reportaproblem.apple.com.

Questions

Write to us at zira.app.contact@gmail.com. This policy is part of our Terms of Service.